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Offer: benefits customer service representative:Randstad

Job description:

job details

posted
   . Monday, February 11, 2019
location
   . pittsburgh, pennsylvania
job category
   . Biotechnology & Pharmaceutical
job type
   . temporary
working hours
   . 6:00 AM - 7:00 PM
income
   . US$ 15 per hour
practice
   . practiced
reference number
   . S_730203
phone
   . 619/840-6883
apply now

job description

Randstad is seeking practiced Customer Service Representatives for a leading global professional services company that offers solutions in the areas of employee benefits programs, talent and compensates programs, and risk and capital management.

The Benefits Customer Service Representative will provide customer service support for client pension and/or health and welfare plans using web-located systems for tracking, information gathering and troubleshooting issues.

Job responsibilities:
??Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
??Handle confidential information with sensitivity and discretion
??Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
??Maintain and document complete and accurate call and case notes
??Perform other tasks as assigned

Working hours: 6:00 AM - 7:00 PM

expertise:
--Analytical and problem solver
--High level attention to detail
--Strong computer expertise with the capability to navigate multiple software applications
--Minimum 1-2 years' practice in a customer service setting, at least 2-3 years is preferred
--Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
--capability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times)
--Must have excellent attendance and be punctual to work
--Fluent in Spanish a plus
--Bachelor's degree preferred, but not required

suitable education
High School

practice:
practiced

Appropriate qualifications:
Pay Rate:
??$15.00 per hour
??$15.50 per hour if bilingual (Spanish or French)

Application Process:
Apply Here or submit resume via email to Roshelle.bennett@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

expertise

--Analytical and problem solver--High level attention to detail--Strong computer expertise with the capability to navigate multiple software applications--Minimum 1-2 years' practice in a customer service setting, at least 2-3 years is preferred--Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)--capability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times)--Must have excellent attendance and be punctual to work--Fluent in Spanish a plus--Bachelor's degree preferred, but not required

qualification

Pay Rate: ??$15.00 per hour??$15.50 per hour if bilingual (Spanish or French)

responsibilities

??Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans??Handle confidential information with sensitivity and discretion??Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.??Maintain and document complete and accurate call and case notes??Perform other tasks as assigned

educational requirements

High School

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Pittsburgh, Pennsylvania
Company Type Employer
Post Date: 02/11/2019 / Viewed 9 times
Contact Information
Company: Randstad
Contact Email: Roshelle.bennett@randstadusa.com


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