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Job Offer: help desk analyst:Randstad

Job description:

job details

posted
   . Friday, November 16, 2018
location
   . newark, delaware
job category
   . Administrative & Support Services
job type
   . temp to perm
working hours
   . 9:00 AM - 5:30 PM
income
   . US$ 27 per hour
practice
   . practiced
reference number
   . S_706166
phone
   . 302/533-3696
apply now

job description

Looking for a New Career? Look no further! Randstad is currently hiring for a Desktop Analyst for our client, Bloom Energy, in Newark, DE.
Our Ideal candidate will have an acute attention to detail, tenacity, and a results driven mindset. This position interacts with all levels of employees and must be able to maintain a courteous, professional manner at all times.

Job responsibilities:
Provide support services to local and remote employees with technical problems and Information technology issues involving desktoplaptop software, hardware or network services.
Install, configure and troubleshoot hardware including laptops, workstations, printers, phones, video conference units and mobile devices.
Respond promptly to escalation for technical assistance via phone, email and in person as needed.
Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team.
Document case status and provide updates to employee-customer and management in line with client case management guidelines.
Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support.
Participate in Information technology projects and complete some project deliverables.
This position may be required to provide technical support outside of normal business operating hours

Working hours: 9:00 AM - 5:30 PM

expertise:
10 - 12 years of practice in desktop support in a professional environment is required.
practice supporting standard security applications in an Enterprise environment (anti-virus, anti-spam, network access control, hard disk encryption, patch management & remediation.)
Customer service focus
capability to demonstrate analytical, problem solving and teamwork abilities.
Provides support and communicates appropriately across multiple levels of the internal organization.
Prioritizes projects and operations tasks effectively to complete deliverables on time.
Excellent oral and written communication expertise
practice supporting Windows 7 / 8 / Mac OS X
iOS / Android for Smart Devices
Proven track record in Customer Service
expertise of Basic Active Directory administration
Basic DNS and DCHP expertise and troubleshooting
MCSE, Cisco, Linux, Mac or other standard Information technology support certifications a plus
expertise of LANDesk, RemedyForce, SharePoint, McAfee Drive Encryption and MobileIron a plus

suitable education
High School

practice:
practiced

Appropriate qualifications:
Success in this function requires excellent work ethic, being a team player, dependcapability, and value SAFETY in the workplace!
Must be able to pass a Background check and Credit check.
We offer Benefits such as:
- Medical/Dental/Vision plans
- Short Term Discapability and Term Life
- Discount plan for everyday items (Cell phone plans, Hotels, Event Tickets, etc)
- Real opportunity for career / wage advancement and transition to Full Time with our client
- Work in Climate controlled/Clean/Safe Warehouse

Looking to begin interviewing immediately. Call 302-533-3696 or email your resume to Shannon.McCartney@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

expertise

10 - 12 years of practice in desktop support in a professional environment is required.practice supporting standard security applications in an Enterprise environment (anti-virus, anti-spam, network access control, hard disk encryption, patch management & remediation.)Customer service focuscapability to demonstrate analytical, problem solving and teamwork abilities.Provides support and communicates appropriately across multiple levels of the internal organization.Prioritizes projects and operations tasks effectively to complete deliverables on time.Excellent oral and written communication expertisepractice supporting Windows 7 / 8 / Mac OS XiOS / Android for Smart DevicesProven track record in Customer Serviceexpertise of Basic Active Directory administrationBasic DNS and DCHP expertise and troubleshootingMCSE, Cisco, Linux, Mac or other standard Information technology support certifications a plusexpertise of LANDesk, RemedyForce, SharePoint, McAfee Drive Encryption and MobileIron a plus

qualification

Success in this function requires excellent work ethic, being a team player, dependcapability, and value SAFETY in the workplace!Must be able to pass a Background check and Credit check.We offer Benefits such as: - Medical/Dental/Vision plans- Short Term Discapability and Term Life- Discount plan for everyday items (Cell phone plans, Hotels, Event Tickets, etc)- Real opportunity for career / wage advancement and transition to Full Time with our client- Work in Climate controlled/Clean/Safe Warehouse

responsibilities

Provide support services to local and remote employees with technical problems and Information technology issues involving desktoplaptop software, hardware or network services.Install, configure and troubleshoot hardware including laptops, workstations, printers, phones, video conference units and mobile devices.Respond promptly to escalation for technical assistance via phone, email and in person as needed.Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team.Document case status and provide updates to employee-customer and management in line with client case management guidelines.Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support.Participate in Information technology projects and complete some project deliverables.This position may be required to provide technical support outside of normal business operating hours

educational requirements

High School

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Newark, Delaware
Company Type Employer
Post Date: 11/16/2018 / Viewed 8 times
Contact Information
Company: Randstad
Contact Email: Shannon.McCartney@randstadusa.com


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