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Job Offer: Director of Ticket Operations:Western Carolina University Athletics

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Director of Ticket Operations

Western Carolina University Athletics

November 15, 2018
Job location:
Cullowhee, North Carolina

$34,269 - $44,218, income will
Full-time - practiced
Collegiate Sports
Job Category:
Required suitable education
4 Year Degree


1. Financial - Compile everyday audit reporting for gross receipts and revenue tracking reports. - File final ticket audit with the athletic business office and support WCU auditing department in their annual audit of the ticket office.
2. Operations - Work with Associate AD for External Affairs and to determine Ticket Office Annual Budget. - Manage all aspects of the ticket office for the submitted annual ticket office budget by the Athletic Director to the University. - Determine staffing needs - Hire hourly and student worker staff and manage within department budget. - Supervise all ticket office staff for all athletic venue locations - Schedule ticket office away game travel and staffing needs - supervise ticket office software to ensure proper maintenance, upgrades, hardware and software issues are resolved and contractual obligations are fulfilled. - Work with ticket software vendor and WCU Information technology department to ensure software, hardware and network compatibility is functioning together to deliver best possible customer service. - Estimate and order ticket stock. - Game day Ticket manager for all ticketed events (Football, M&W Basketball and Baseball) - Coordinate operations with visiting teams. - Ensure fulfillment process and timely completion of goals related to ticket deadlines.
3. Compliance - Work with Director of Compliance to ensure all procedures related to student-athlete ticketing adhere to NCAA requirements. - Ensure that all ticket office procedures related to youth ticketing are in compliance with NCAA guidelines for prospective student-athletes.
4. Coordination with Athletic Staff & External Units - Work with Catamount Club and Athletic Marketing to maximize ticket and donor revenue. - Manage promotional ticket calendar, availcapability and sale-able inventory tracking. - Primary contact for Chancellor's office ticket needs. - Direct and update web content for online ticket sales.

Bachelor’s degree from an accredited college or university. One year of athletic ticket office work practice, post-graduation. Evening and weekend work will be required. Some travel will be required.

Preferred Appropriate qualifications:
expertise of Neulion software a plus. expertise ofNCAArules related to student-athlete and potential student-athlete ticket distribution is a plus. Master’s Degree. Two to three years practice.

Internal Number: #140248

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About Western Carolina University Athletics
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To lgain more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employcapability are required at the time of employment.Credential VerificationAll new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.AA/EOEWestern Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, discapability, genetic information, and veteran status, consistent with applicable ...federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at

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Job Location:  Cullowhee, North Carolina
Company Type Employer
Post Date: 11/16/2018 / Viewed 2 times
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Company: Western Carolina University Athletics
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