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Cloud Client Success Specialist (SaaS) - Job location: RESTON VIRGINIA ONLY:Oracle

Job description:

 

Job location:
Marlborough, MA

Date:
10/12/2018

 

 

Job Details

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with a higher volume of smaller, less complex clients to develop long term partnership with our clients to ensure they remain prosperous by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities.

tasks and tasks are standard with some variation. Completes own function largely independently within defined policies and procedures. 3 to 5 years of professional practice. Demonstrated practice in implementation or client facing relationship practice. knowledge of various technical architectures and operating systems. Industry practice is desired.

*Oracle is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, discapability and protected veterans status or any other characteristic protected by law.*

Client Success Specialist SaaS - Reston, VA Area only

Oracle Cloud Customer Success Specialist (CSS)

We are searching for Oracle Cloud Customer Success Specialists (CSSs) to assist our Cloud customers as they adopt cloud applications (SaaS) and achieve value from their Cloud investments.

The CSS is a customer-facing, post-sale, install-located Cloud specialist and customer care position. CSSs collaborate with multiple Oracle teams within Sales, Support, Operations, and Consulting to drive customer adoption of the Oracle cloud subscriptions they have purchased. The CSS s success is determined by their customer s availability to renew subscriptions, and be a positive customer reference. The CSS is responsible for maintaining a high level of customer satisfaction by being an advocate and liaison between their customers and the Oracle teams supporting their Cloud Services. This CSS position is with the North America Technology Division (NATD) Public Sector SaaS CSS team, which covers the HCM, ERP, EPM, and CX pillars in the Oracle Public Cloud.

The target candidate s profile is one who can blend technical expertise, analytical problem-solving expertise and strong focus on customer success. The prosperous CSS candidate will need to clearly demonstrate his/her capability to quickly lgain and understand new software and technology and meet the following criteria:

Job responsibilities:

* Drive high customer satisfaction by ensuring customer is receiving value from their Cloud services and ultimately renews their services.

* Develop good customer relationships to identify and drive product expansion/up sell opportunities

* Work closely with key Oracle groups: Implementation Success Managers, Application Sales Managers, Cloud Operations, Support and Consulting to reach revenue goals and ensure and maximize customer satisfaction.

* Understand and master supporting processes and tools required to execute the job.

* Develop product knowledge and understand customer use cases for Oracle s cloud offerings in their assigned pillars

* Lead On-boarding presentations to welcome and orient new customers

SaaS CSSs also are focused on:

* User-adoption, best practice sharing and knowledge transfer

* Supporting all SaaS pillars in the Oracle Cloud, including HCM, ERP, EPM, and CX,

* Critical issue escalation and customer advocacy

* Keeping customers current on upcoming releases and functionality

* Coordinating health checks and recurring milestone reviews

Appropriate qualifications:

* 3 5 years prior practice in Customer Success or in a technical sales/presales engineer/systems engineer or technical support function

* Track record of providing technology solutions to enterprise customers and/or increasing customer satisfaction, adoption, and retention

* Solid technical knowledge of Oracle s SaaS (HCM, ERP, EPM, or CX) or other SaaS solutions, and how they map to customer business requirements

* Impeccable written and verbal communication expertise

* Detail oriented, analytical and organized.

* Team player but still a self-starter.

* Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

* suitable education Computer Science Degree, preferred.

Job location: Reston, VA -this function reports to the office daily. Candidates must live local.

For more information, contact: Anita Filip, Principal Talent Advisor anita.filip@oracle.com

**Job:** **Sales*

**Organization:** **Oracle*

**Title:** *Cloud Client Success Specialist (SaaS) - Job location: RESTON VIRGINIA ONLY*

**Job location:** *United States*

**Requisition ID:** *180016WR*

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Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/12/2018 / Viewed 10 times
Contact Information
Company: Oracle
Contact Email: anita.filip@oracle.com


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