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Job Offer: customer service (spanish bilingual):Randstad

Job description:

job details

posted
   . Tuesday, September 25, 2018
location
   . linthicum heights, maryland
job category
   . Administrative & Support Services
job type
   . temp to perm
working hours
   . 8:00 AM - 5:00 PM
income
   . US$ 15 per hour
practice
   . Entry Level
reference number
   . S_687704
phone
   . 410-312-4974
apply now

job description

Randstad is seeking a bilingual (Spanish) customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Job responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Working hours: 8:00 AM - 5:00 PM

expertise:
--Proven customer support practice or practice as a client service representative
--Track record of over-achieving quota
--Strong phone contact handling expertise and active listening
--Familiarity with CRM systems and practices
--Customer orientation and capability to adapt/respond to different types of characters
--Excellent communication and presentation expertise
--capability to multi-task, prioritize, and manage time effectively

Appropriate qualifications:
Qualified candidates please send your resume directly to Benjamin.Carley@Randstadusa.com

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

expertise

--Proven customer support practice or practice as a client service representative--Track record of over-achieving quota--Strong phone contact handling expertise and active listening--Familiarity with CRM systems and practices--Customer orientation and capability to adapt/respond to different types of characters--Excellent communication and presentation expertise--capability to multi-task, prioritize, and manage time effectively

qualification

Qualified candidates please send your resume directly to Benjamin.Carley@Randstadusa.com

responsibilities

- Manage large amounts of incoming calls- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers

educational requirements

No Degree Required

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Linthicum Heights, Maryland
Company Type Employer
Post Date: 09/25/2018 / Viewed 56 times
Contact Information
Company: Randstad
Contact Email: Benjamin.Carley@Randstadusa.com


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