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Job Opportunity: Visitor Services and Membership Coordinator:Biggs Museum of American Art

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Biggs Museum of American Art

 

Visitor Services and Membership Coordinator

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Job detail

The Visitor Services and Membership Coordinator is stationed at and coordinates the front desk operation of the museum. Manages the membership program, the AGILE point of sale system and its interface with our donor database, Donor Perfect. In conjunction with front desk staff, executes all membership mailings in support of marketing and development staff. Working with the marketing and development departments, builds and services a robust and prosperous membership program. Schedules all part time front desk staff and trains them in the use of the AGILE point of sale system. Trains and monitors front desk staff to work prosperously with visitors to enhance the visitor practice and to promote the value of membership.
Reports to Director of Marketing and interacts with various levels of staff, board members, volunteers and visitors.
The Biggs Museum of American Art is a dynamic regional art museum in Dover, Delaware, founded in 1993 by collector Sewell C. Biggs. Celebrating its 25th Anniversary, the Biggs Museum is nationally recognized for its exceptional collections of American decorative arts of Delaware and the Delaware River valley, and for its collections of American art from 1700 to the present. In its first 25 years, the Biggs has tripled its operating budget, and doubled its exhibition space and programs. Information technology welcomes 30,000 visitors per year and has 500 members. The Visitor Services and Membership Coordinator will play an important function in reaching the institutions strategic goals for the next 25 years.
Generally comprises four, 7-hour days, Tuesday – Friday and one, 7 hour day, Saturday or Sunday. Each shift includes a 30 – 60 minute unpaid lunch period. Extra hours may be required in order to meet position requirements related to special event coverage. Actual days and hours of work will be communicated in line with the Museum’s regular work scheduling practice.
Requirements

Visitor Services
   » Deliver superior customer service serving as the museums front line ambassador, proactively engaging with visitors and building relationships for the institution.
   » Supervise and schedule front desk staff;
   » Administer the admissions process, collecting contact information and encouraging repeat visitation and membership.
   » Provide reports and data to staff/board concerning visitation
   » Observe and maintain consciousness of potential security issues.
   » Regularly seek out information on exhibitions and programs and provide information to visitors about current exhibitions and upcoming programs.
   » Answer phones and provide information.
   » Collect merchandise quarterly from artists for gift shop and enter said merchandise into point of sale system.
   » Execute sales from the gift shop, take donations, and sign up members.
   » Close everyday accounts when in charge.
   » Other related tasks as required.
Membership
   » Enter data for new memberships and renewals, ensuring that all data is consistently accurate and up-to-date within AGILE point of sale system, taking care to remove duplicates and add proper salutations, etc.
   » Process acknowledgment letters and membership fulfillment letters up to $250 level.
Work collaboratively with other staff on email and social media campaigns for membership and member events;
   » Execute membership mailings including mail merge and printing labels.
   » Other related tasks as assigned.
Special Events
   » Attend special events to promote membership, other related tasks as required.
Includes but is not limited to set-up and tear down of tables and chairs, decorating, catering support, registration table services and clean-up.
   » Programs, be available to back up and greet speakers and trouble shoot projectors and other technologies for special programs such as Dover Days and Comic Con.
   » Other related tasks as assigned.
Requirements:
   » A Bachelor’s degree coupled with 3+ years of visitor/guest services practice, retail sales practice, or the equivalent combination of education and practice (preferably in a museum setting).
Polished customer service expertise.
   » Interact effectively and appropriately with diverse groups of colleagues and visitors.
   » Computer and database expertise and practice are essential.
   » capability to master the AGILE point of sale system, and Donor Perfect database in terms of data entry, research and report production at an “expert” level.
   » Responsible for closing and balancing the everyday accounts, making deposits, and tracking visitation.
   » Flexibility and the capability to make thoughtful independent decisions in a fast paced environment.
Previous point of sale, computer and database expertise and practice are essential.
   » Strong verbal and written communications expertise.
   » Follow oral and written instructions; maintain cooperative working relationships; demonstrate sensitivity to, and respect for a diverse population.
   » capability to meet continuing deadlines and deliver an accurate work product.
   » Work independently with moderate supervision.
   » capability to troubleshoot systems and to think creatively to deal with problems.
Interested candidates: Please send a resume and cover letter addressed to Executive Director, Charles Guerin and emailed toE-Mail: sadams@biggsmuseum.org.

Job Information
   » Job location: Dover, Delaware, 19901, United States
   » Listing ID: 43728295
   » Published: September 21, 2018
   » Position Title:Visitor Services and Membership Coordinator
   » Employer's nameBiggs Museum of American Art
   » Listing Function:Visitor Services/Customer Service
   » Entry Level:No
   » Employment Type:Full-Time
   » Job Duration:Indefinite
   » Min suitable educationBA/BS/Undergraduate
   » Min practice:2-3 Years
   » Required Travel:None

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Dover, Delaware
Company Type Employer
Post Date: 09/22/2018 / Viewed 52 times
Contact Information
Company: Biggs Museum of American Art
Contact Email: sadams@biggsmuseum.org


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