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Offer: Sr. Service Delivery Analyst:Rockwell Automation

Job description:

Rockwell Automation

Sr. Service Delivery Analyst

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Job detail
Position Summary

Description Summary
The Service Delivery Analyst is to supervisedeliveryfrom our suppliers to meet our ever changing business needs.The supplier provides Information technology infrastructure technology support per defined contracts.

Functional Special Skills:
   » Background and knowledge of Information technology controls and compliance
   » capability to deal with complex issues which span team boundaries and work with a team to propose solutions
   » Demonstrated success in communicating with key stakeholders/suppliers at all levels of the organization
   » Demonstrated capability to analyze data and make recommendations made located on the results of that analysis
   » capability to manage supplier service delivery and performance on a day-to-day basis, driving resolution to issues escalated from suppliers
   » Knowledge to ensure compliance of supplier delivery within scope of responsibility, in conformity with defined service levels, security practices/guidelines, and significant technology standards
   » knowledge of business expectations, success factors (e.g., KPIs) and performance characteristics for products and services (e.g. end user satisfaction with services)
   » capability to manage supplier service delivery and performance leveraging SLAs to drive resolution for product or service issues
   » Skills to review and approve SLA reports
   » capability to monitor performance and establish independent performance monitoring methods
   » Skills to coordinate and mediate cross-vendor/supplier delivery issues
   » Skills to review and approve root cause analysis for systemic issues within production (inclusive of applications, infrastructure)
   » knowledge of the corrective action process and validate the efficacy and practiccapability of corrective action plan
   » capability to participate in joint planning activities and share the necessary information that enable suppliers to provide better support
   » Knowledge of services and interdependencies to assess severity of defects and confirm classification by Supplier(s)
   » capability to review and validate vendor/supplier invoices
   » capability to assist with analysis and approval of outstanding defects and capability to articulate the impact of those defects in terms of supportcapability
   » capability to assess changes proposed by the vendor to ensure that they support the needs of RA
   » capability to work with the supplier on Lifecycle Management including securing Rockwell Automation funding and submitting any information needed to secure funding on any needed equipment leadership abilities/Change
   » Builds effective relationships with suppliers to understand and commit to RA organizational goals
   » Has accountcapability for meeting commitments and deadlines. Demonstrates principled leadership abilities and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments
   » Applies appropriate metrics to measure, ensure, and demonstrate value of efforts with suppliers. Analyzes issues and risks and uses sound judgment in managing them
   » Instills a sense of urgency in driving assignments to completion
   » Escalates issues as needed with Suppliers and RA Senior leadership abilities Interpersonal
   » Identifies and cultivates relationships with key stake holders representing a broad range of functions and levels; uses informal networks to get things done; builds strong external networks with people in the industry or profession Interaction
   » Collaborates across the Plan and Build organizations to understand the effectiveness of supplier delivery into RA and communicates necessary adjustments to Suppliers to maintain appropriate support and implementation of changeCommunicates with business users on certain incident management statuses and progress.
EOE, M/F/Disabled, Vet

Minimum Qualifications

Minimum Appropriate qualifications:
   » Bachelors in Computer Science, Business Management, or related field.
   » Minimum of 5 years practice in IT
   » practice managing hosting lifecycle Information technology platforms or practice with Information technology hosting vendor management( i.e. Managed Services).
   » practice driving Information technology solutions in organizations, teaming with organizational groups and demonstrating the value of Information technology activities.Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Appropriate qualifications:
   » Professional Certifications a plus (PMI, ITIL, Lean Six Sigma etc…)
   » practice managing hosting physical, converged and hyperconverged platforms (i.e. Dell-EMC,..)from a technology and financial areas
   » practice with regulatory environments including Sarbanes-Oxley, Section 404 and governance frameworks including COSO, ITIL, COBIT and ISO17799
Company Overview

Rockwell Automation, the worldu0027s largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. all over the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership abilities position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a compensateing career is a top priority. Because when you succeed, we succeed.

EEO Statement

Rockwell Automation is an Equal Opportunity/Affirmative Action employer.

If you are an individual with a discapability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at

Download the EEO is the Law poster and the supplement for more information.

Job Information
   » Job location: Milwaukee, Wisconsin, United States
   » Listing ID: 43703491
   » Published: September 21, 2018
   » Position Title:Sr. Service Delivery Analyst
   » Employer's nameRockwell Automation
   » Listing Function:Other
   » Entry Level:No
   » Employment Type:Full-Time

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Job Category: Other [ View All Other Jobs ]
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Salary: Unspecified
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Job Location: Milwaukee, Wisconsin
Company Type Employer
Post Date: 09/21/2018 / Viewed 62 times
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Company: Rockwell Automation
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