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Job Opportunity: benefits call center representatives:Randstad

Job description:

job details

posted
   . Thursday, September 20, 2018
location
   . columbus, ohio
job category
   . Administrative & Support Services
job type
   . temporary
working hours
   . 8:00 AM - 5:00 PM
income
   . US$ 16 per hour
practice
   . practiced
reference number
   . S_686320
phone
   . Please email resumes
apply now

job description

Randstad, in partnership with a Fortune 100 company, is actively recruiting two Benefits Call Center Representatives to work at our client's corporate headquarters, in Columbus. This work site is downtown in the Arena District. This is an excellent opportunity to build a fulfilling career with our client, who has recently been listed as a Fortune 100 Best Places to Work.

What's your title?
Benefits Call Center Representative
What is your pay: $ 16.00

Job responsibilities:
What you will be doing:
The Call Center Representative provides excellent customer service to employees contacting their internal Associate Service Center. Under general supervision this person will respond to eligibility and enrollment questions about employee benefits/compensation programs, including but not limited to: life, health, and discapability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans. Support of payroll related questions, on-boarding troubleshooting and data entry for address changes and tax withholding will also be performed.
In addition to following the company's policies and procedures, principal responsibilities include, but are not limited to:
??? Assist with navigation of self service products, answer any questions regarding time off, benefits or payroll, as well as manually process benefits enrollment when necessary.
??? Performing research when necessary to address employee???s questions.
??? Re-directing questions to the appropriate internal departments for resolution by subject matter experts
??? Escalating issues to the Associate Service Center manager for resolution
??? Ensuring that proper documentation is prepared or obtained in order to enter/correct employee data in Workday
??? Assisting field employees with Workday related questions, as needed

Working hours: 8:00 AM - 5:00 PM

expertise:
The ideal candidate will:
--Have B.A./B.S in a related field, preferred
--Have Benefits, Human Resources, or related practice preferred
--Prior practice with Absence/ Payroll information
--Have expertise of Benefit programs including life, health, and discapability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans, a huge plus!
--Previous practice with Customer Service or in a Call Center
--Possess excellent customer service expertise and the capability to prioritize
--Have excellent math expertise for benefits calculations, account reconciliation's and pay calculations
--Have excellent attention to detail along with strong proofreading expertise
--Have expertise of and the capability to use a PC as well as Microsoft Office Suite (mainly Excel)
--expertise and practice with Workday is preferred.
--Be able to handle difficult conversations in a calm and respectful manner

Appropriate qualifications:
Interested candidates should email their resume to Michelle Liggett at Michelle.liggett@randstadusa.com for immediate consideration.

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

expertise

The ideal candidate will: --Have B.A./B.S in a related field, preferred --Have Benefits, Human Resources, or related practice preferred --Prior practice with Absence/ Payroll information--Have expertise of Benefit programs including life, health, and discapability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans, a huge plus! --Previous practice with Customer Service or in a Call Center --Possess excellent customer service expertise and the capability to prioritize --Have excellent math expertise for benefits calculations, account reconciliation's and pay calculations--Have excellent attention to detail along with strong proofreading expertise --Have expertise of and the capability to use a PC as well as Microsoft Office Suite (mainly Excel) --expertise and practice with Workday is preferred.--Be able to handle difficult conversations in a calm and respectful manner

qualification

Interested candidates should email their resume to Michelle Liggett at Michelle.liggett@randstadusa.com for immediate consideration.

responsibilities

What you will be doing:The Call Center Representative provides excellent customer service to employees contacting their internal Associate Service Center. Under general supervision this person will respond to eligibility and enrollment questions about employee benefits/compensation programs, including but not limited to: life, health, and discapability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans. Support of payroll related questions, on-boarding troubleshooting and data entry for address changes and tax withholding will also be performed.In addition to following the company's policies and procedures, principal responsibilities include, but are not limited to: ???Assist with navigation of self service products, answer any questions regarding time off, benefits or payroll, as well as manually process benefits enrollment when necessary.???Performing research when necessary to address employee???s questions.???Re-directing questions to the appropriate internal departments for resolution by subject matter experts ???Escalating issues to the Associate Service Center manager for resolution ???Ensuring that proper documentation is prepared or obtained in order to enter/correct employee data in Workday ???Assisting field employees with Workday related questions, as needed

educational requirements

Bachelors

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Columbus, Ohio
Company Type Employer
Post Date: 09/20/2018 / Viewed 62 times
Contact Information
Company: Randstad
Contact Email: Michelle.liggett@randstadusa.com


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