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Job Opportunity: Call Center Customer Service Representatives Needed!:Kelly Services

Job description:

 

Job location:
Albany, NY 12260

Date:
08/10/2018

 

 

Job Details

Kelly Services has multiple Call Center **Customer Service Representative** openings for our client, one of the leading, national health insurance providers, at their location in Albany, NY.

This is a long term Call Center Customer Service contract is 6 months to 1 year that will be paying **$16.50 per hour.!**

**Must have minimum of 1 year call center customer service practice to be considered!**

By working with Kelly in this function, you would be eligible for:

+ A competitive hourly pay rate with weekly checks

+ Online continuing education via the Kelly Learning Center

+ Several employee discounts

+ **And more** !

**MAJOR tasks AND RESPONSIBILITIES**

+ Responsible for coordinating cases for precertification and prior authorization review.

+ Manages incoming calls, including triage, opening of cases and authorizing sessions.

+ Responsible for the identification and data entry of referral requests into the UM system in conformity with the plan certificate.

+ Responds to telephone and written inquiries from clients, providers and in-house departments.

+ Conducts clinical screening process. Authorizes initial set of sessions to provider.

+ Checks benefits for facility located treatment.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

**EDUCATION/practice**

+ High school diploma or equivalent.

+ Minimum of 1 year of customer service call-center practice is required.

+ practice in medical or insurance field strongly preferred.

+ PC proficiency.

**expertise** :

+ Proficient written and oral communication and analytical expertise.

+ Requires good PC keyboard and Office software expertise.

+ Medical terminology training preferred.

**Schedule: Training will be 4 or 5 weeks starting at 8:30 ending at 5:00 then the actual work hours will be monday through Friday any 8 hr shift between 8:00am - 7:00pm**

It's a great opportunity to get your foot in the door and gain valuable practice so apply today!!

**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position: reitzle@kellyservices.com**

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a function in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 08/10/2018 / Viewed 15 times
Contact Information
Company: Kelly Services
Contact Email: reitzle@kellyservices.com


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