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Job Offer: Carrier Services Representative, Road US:DSV Air & Sea Inc.

Job description:

DSV Air & Sea Inc.

Carrier Services Representative, Road US

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Job detail



DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.


The DSV Road group s Carrier Services Representative is an integral part of the branch s team as they help to build and develop relationships with carriers and customers by providing exceptional customer service. They support our over the road Freight Brokerage division, and ensure that correct information is provided to the carriers and customers, while accurately tracking various shipment pick-ups to their final delivery.


* Develops carrier relationships in order to effectively support customers.

* Maintains and grows relationships with carrier accounts.

* Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.

* Has everyday contact with carriers to determine availcapability while negotiating transportation rates.

* Provides consistent and exceptional customer service levels to carriers and customers.

* Researches new carriers within the market, generates leads, and develops new carrier relationships.

* Makes cold and warm calls to current and potential clients to promote business growth and development.

* Studies and understands seasonal market trends.

* Handles dispatch operations with carriers and drivers.

* Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.

OTHER tasks

* Performs other tasks and projects as assigned.


* N/A


Education and/or practice

* High School diploma.

* 1 years practice in a logistics, brokerage, or customer service field.

Certificates, Licenses, Registrations or Professional Designations

* N/A

expertise, expertise AND ABILITIES REQUIRED

Computer expertise

* Proficient in Microsoft Word, Excel, Access, and PowerPoint

* Solid analytical practice in Excel required

Language expertise

* English (reading, writing, verbal)

Mathematical expertise

* Position requires strong mathematical expertise for project development

Other expertise

* Strong capability to persuade, motivate, negotiate, and influence others

* capability to thrive under deadlines and work in a team environment, while also delivering independent results

* Excellent communication expertise, verbal and written

* Driven, enthusiastic, and highly motivated

* capability to build strong relationships

* Strong prioritization expertise, multi-tasking expertise, and works with a sense of urgency

* High attention to detail and capability to multitask

* Strong organizational expertise

* Proficiency in using a Windows-located computer

* Great phone presence and effective interpersonal communication expertise


Education and/or practice

* 6 months industry practice

Computer expertise

* practice in Oracle preferred

* practice with Transportation management software a plus


While performing the tasks of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.


While performing the tasks of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, licapability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, Contact Us by Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Nearest Major Market: Charlotte

Job Information
   » Job location: Charlotte, North Carolina, 28201, United States
   » Listing ID: 42293657
   » Published: July 12, 2018
   » Position Title:Carrier Services Representative, Road US
   » Employer's nameDSV Air & Sea Inc.
   » Listing Function:All Functions

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Charlotte, North Carolina
Company Type Employer
Post Date: 07/13/2018 / Viewed 15 times
Contact Information
Company: DSV Air & Sea Inc.
Contact Email:

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