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Offer: Membership Lead:YMCA

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Membership Lead

Looking for a friendly, personalble individual to supervise the Membership Team and prodise excellent customer service!
YMCAKettle Moraine YMCA Inc.

LocationWest Bend, WI

Job Description
Under the direction of the Membership Director, the Membership Lead provides an intentional focus on building and fostering a standard of courteous and caring customer service that results in opportunities for members to become more involved, to serve, and to lead within the Y. The Membership Lead will be responsible for assisting the Membership Director with the overall activities of the department. This position is responsible for establishing and maintaining relationships with members and potential members that is critical to retention.
1.    Upbeat, positive attitude while working with the public
2.    Interest in member and potential members’ needs and attitudes
3.    Self-motivated, self-directed, work as a team player and flexible
4.    Strong confidence in decision making and problem solving

Essential Functions
   » Greet every member/participant with a smile and a hello.
   » Follow the membership guidelines when speaking to our members and guests.
   » Maintain a secure, safe environment for members and guests.
   » Be proactive in managing the Towel Desk during the shift, including checking in/out locker keys to members.
   » Maintain cleanliness of the Towel Desk and lobby area.
   » Use of basic computer, office machines, calculator, and copy machine.
   » Ask to see every member’s membership card, when applicable.
   » Help manage laundry cycles from the washer to dryer and promptly fold the towels, at times lifting up to 20 lbs.
   » Adhere to association policies and procedures related to safety and conduct.
   » Clock in and out for every shift.
   » Must be able to secure a substitute for any shift unable to work.
   » Lead a fun and safe environment that accomplishes the YMCA mission. Acts as a positive function model using the YMCA’s core values of honesty, caring, respect, and responsibility.
   » Maintain visual appearance by wearing required staff apparel.
   » Understand and carry out all emergency procedures.
   » Attend all department meetings and any other training that may be deemed necessary.
   » Perform other tasks as assigned.
Cause-Driven leadership abilities® Competencies
Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for knowledge and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member practice. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value practice for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and expertise required to execute well; uses best practices and demonstrates up-to-date knowledge and expertise in technology.

How to submit the application:

Apply Online
Apply by EmailE-Mail:
Apply by Mail to:Julie Gillette, 1111 W Washington St, West Bend WI, 53095-2433
Resumes Accepted Until8/10/2018

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Job Category:  [ View All Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: West Bend, Wisconsin
Company Type Employer
Post Date: 07/12/2018 / Viewed 13 times
Contact Information
Company: YMCA
Contact Email:

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