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Job Opportunity: Service Center Manager(Customer Service Manager):Applied Industrial Technologies

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Applied Industrial Technologies


Service Center Manager(Customer Service Manager)

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Customer service professionals--don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership abilities with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting Information technology to the customer when they need it. We are currently seeking an practiced Customer Service Manager to help us to maintain that commitment as we continue to grow.

In this position, you will supervise day-to-day operations of one of our service centers while also providing leadership abilities to our team of customer service specialists. This will allow you to showcase not only your administrative and project management expertise, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational tasks, to salesmanship and team motivation efforts, and if you have the background we're looking for, we want to talk with you!

Job Responsibilities

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect function that encompasses both service management and leadership abilities and coaching of our CSRs. This position reports directly to our General Manager.

Your specific tasks in this function will include:

* Managing internal service center operations to meet/exceed P&L objectives

* Championing the development of leadership abilities competencies that drive individual and team goals

* Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting

* Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results

* Hiring, training, and developing service center personnel

* Assisting account managers in the identification, acquisition, and retention of customers

* Managing inventory, receivables, expenses, and profit/loss accounting

* Reviewing and completing monthly reports as well as superviseing petty cash balancing

* Ensuring that customer relations are maintained at a high level

* Utilizing key metrics to evaluate and recommend best practices for operations

* Managing vendor relationships

* Creating a positive, dynamic, and fun work environment


As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving expertise. Information technology is also important that you display excellent verbal and written communication, interpersonal, and negotiation expertise as well as the capability to establish rapport and build solid relationships with service staff and a wide variety of customers.

Specific qualifications for the function include:

* 2+ years of proven sales or customer service leadership abilities practice in an industrial atmosphere or parts counter

* High school diploma or GED

* Solid knowledge of financial and accounting concepts

* Computer proficiency and the capability to quickly lgain our ordering system

* Industrial sales / distribution practice, preferred

* Service center practice, preferred

* ERP / SAP practice, a plus

* Benefits


Applied Industrial Technologies (NYSE: AIT) is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

We are an equal employment opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, discapability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a discapability, please send an email to or call 216-426-4389 to let us know the nature of your request.

Job Information
   » Job location: Dickinson, North Dakota, 58601, United States
   » Listing ID: 42034202
   » Published: June 27, 2018
   » Position Title:Service Center Manager(Customer Service Manager)
   » Employer's nameApplied Industrial Technologies
   » Listing Function:All Functions

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Job Category: Other [ View All Other Jobs ]
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Salary: Unspecified
Degree: Unspecified
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Job Location: Dickinson, North Dakota
Company Type Employer
Post Date: 06/27/2018 / Viewed 36 times
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Company: Applied Industrial Technologies
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