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Job Offer: Housekeeping Turndown Attendant:Omni Hotels

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Housekeeping Turndown Attendant

   » Omni Hotels
   » Charlotte, NC, USA
   » Jun 22, 2018 General Labor Hospitality / Restaurant / Food Service

 

Job Description

Location

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

The Turndown Attendant will provide turndown services of guest rooms, occasional full servicing of guest rooms and complete any additional tasks as assigned by the PM manager/Manager in conformity with Omni standards.

Responsibilities
   » Depending upon the volume, is responsible to provide turndown services for assigned number of guest rooms.
   » To provide full servicing of guest rooms upon request.
   » To assist in laundry as assigned.
   » Remove room service tables and trays from guest rooms and place in designated service landing areas
   » Maintain guest hallways neat and free of linen at all times
   » Check all equipment prior to and after its use to ensure that Information technology is in good working order
   » Place room attendant in room sign on the outside of guest door while room is being serviced
   » To be thoroughly expertiseable of Turndown Attendant Moments of Service scenarios, and execute to standard.
   » Adhere to PDQ standards
   » Position housekeeping cart in front of guest room door when servicing vacant rooms. Ensure guest room door is shut while servicing a vacant guest room. When servicing an occupied guest room ensure guest room door is open.
   » Follow guest identification procedures before letting persons into guest rooms
   » Ensure all lost and found items are logged appropriately
   » Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
   » Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
   » To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
   » To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
   » Maintain Four Diamond Standards of guest service
   » Aid guests in locating other areas of the hotel (walk them to destination if possible)
   » Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
   » Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
   » Be pleasant, smile and greet all guests, using surnames when obtained
   » Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
   » Deliver personalized, memorable guest practices by utilizing the Power of One
   » Perform other tasks | special projects as assigned by Housekeeping Management

Qualifications
   » Prior housekeeping practice required or other significant environmental services practice
   » Good customer service and verbal communication expertise
   » Maintain professional, friendly demeanor
   » Possess a high standard of cleanliness and organization
   » Work a flexible shift, including weekends and holidays
   » Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting. Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance.
   » Must live within 100 miles of the hotel location. Omni Hotels & Resorts is an equal opportunity employer - vets/discapability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement . If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.
At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and compensates through our Select Guest® loyalty program and the company's Power of One® associate empowerment program.
leadership abilities James Caldwell, Chief Executive agent Corporate Office 4001 Maple Avenue Ste. 500, Dallas, TX 75219
(972) 871-5600 Global Sales Offices Atlanta
Chicago
Dallas
Los Angeles
New York
Washington, DC
Omaha (404) 818-4415
(312) 266-4586
(469) 442-2235
(310) 568-0000
(646) 502-0150
(202) 265-5008
(800) 843-6664 Number of Hotels 60 in the United States, Canada and Mexico Number of Rooms Approximately 21,000 Number of Associates Approximately 18,000 Reservations and Information omnihotels.com or 1-800-The-Omni
Company Profile

 

 

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Charlotte, North Carolina
Company Type Employer
Post Date: 06/22/2018 / Viewed 51 times
Contact Information
Company: Omni Hotels
Contact Email: applicationassistance@omnihotels.com


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