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Job Offer: Member Services Director:YMCA

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Member Services Director

The Bedell Family YMCA has an imediate opening for a Member Services Director, serving the beautiful Iowa Great Lakes community. 
YMCABedell Family YMCA

LocationSpirit Lake, IA

Job Description
The Member Sevices Director is responsible for membership enrollment, recruitment, program registration, program enrollment, facility orientation, supervision of staff, managing Nationwide Membership for the association and excellent customer service.
   » College degree preferred in business, communications, or related field.  
   » CPR, 1st Aid, and appropriate YMCA trainings as indicated by manager.
Essential Functions
  Program Management:
   » Responsible for proper recording of all memberships, program, class registrations, locker rentals, and other activities.
   » Ensure the collection of all membership fees, class fees, program fees and any other revenue generating activities.
   » Manage all insurance incentive and reimbursement programs. 
   » Responsible for data entry into computers, including adding new members and posting payments, cancellations, and membership changes.
   » Provide balanced reports everyday of all earnings and expenses.
   » Responsible for the overall Membership Budget in regards monitoring staffing and other related expenses.
   » Track inventory and order items as needed related to staff uniforms and merchandise.
   » Responsible for producing facility usage, program statistic, and membership reports.
   » Ensure proper checkout of supplies and equipment at member services desk.
   » supervise corporate partnership implementation, reciprocity programs, and community outreach programs.
   » Recruit, hire, train, schedule, and supervise the Member Service staff to provide outstanding quality standards of YMCA member services.
   » Provide training of Member Service Staff in Sportsmans, and all systems.
   » Communicate with Member Service Desk, HLPC Staff, Building Hosts, Program Staff, CFO, and CEO to keep business practices current and assist with problem solving when necessary to provide quality service to members.
   » Coordinate effective communication between program staff and the service staff and members.  Ensure that all communication is updated so that all information is the most current and accurate.
   » Provide training for proper telephone answering and conduct to all staff. 
   » Serve as a link between leadership abilities and membership staff by handling questions and the interpretation of policies while also complying with all of the association's policies and procedures.  
   » Continually engage volunteer leadership abilities in cultivation, solicitation, and stewardship activities designed to meet association goals.
   » Develop and implement training process for staff and volunteers to prepare them for membership, program, and fund raising activities.
   » Work with committees of the Board of Directors.
   » Develop and provide strategies to leadership abilities staff in handling staff complaints and problem solving.  
   » Monitor earnings and expenses and stay within budget of all programs.  All variances must be reported to CEO/CFO with explanations.
   » In cooperation with the CEO, CFO, and Finance Committee, develop, monitor, and implement the annual budget.
   » Take an active function and meet annual goals for the Association’s Annual Strong Kid’s Campaign to help ensure everyone has the opportunity to be involved in YMCA Membership and Programs.
Program Promotion:
   » In conjunction with Marketing Director and CEO, design and implement communications appropriate to donor cultivation and stewardship.
   » Develop a strong presence in the community through effective networking, planning and execution of communications.
   » Distribute materials in a timely and efficiently for all programs.
   » Develop a method to communicate with members and share opportunities.
   » Continually research new avenues for material distribution.
   » Available for staff meetings when necessary.
   » Perform other tasks as assigned by manager.
Working Conditions:
   » capability to work in excess of a 40-hour week with irregular work hours.
   » capability to walk, stand, and sit (including on the floor) for long periods of time.
   » Must be able to lift and supplies weighing up to 20 pounds.
   » Position may require bending, leaning, kneeling, and walking.
   » capability to speak concisely and effectively communicate.
   » capability to view/enter data for long periods of time.
income$33,000.00 - $36,000.00

How to submit the application:

Apply by EmailE-Mail:
Resumes Accepted Until6/22/2018

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Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Spirit Lake, Iowa
Company Type Employer
Post Date: 06/14/2018 / Viewed 21 times
Contact Information
Company: YMCA
Contact Email:

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