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Job Offer: Customer Loyalty Program Manager:Agilent Technologies

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Agilent Technologies


Customer Loyalty Program Manager

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Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and skills. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

this function owns the creation and launch of the Agilent Customer Advantage Program (ACAP). This ACAP program is envisioned to be a tailored Customer Loyalty Program, that is customized to each participating company located on their unique company needs.

Key areas of responsibility:

Establish the Agilent Customer Advantage Program (ACAP) and Customer Loyalty vision, strategy, roadmap and delivery of a continuously evolving loyalty value proposition. Partner with business units and shared services (e.g., analytics, finance, contracts, product management and technology) to design and deliver on this charter.

Develop a deep knowledge of Agilent's customers and create strategies to drive loyalty, growth, retention, and reactivation. Identify and leverage ACAP's happiest customers to develop and build a cohesive advocacy program, and advisory board.

Enhance the ACAP value proposition, maintaining continued relevance, by partnering with key Enterprise stakeholders (e.g., Product Management, Agilent Customer practice team, Enterprise Sales and Delivery) to develop core program benefits and unpublished targeted offers.

Partner with Lifecycle Marketing to draw connections into customers' life stages and high value activities to optimize customer acquisition, activation, retention, engagement with Loyalty as a key driver of material results.

Partner with Agilent Global Infrastructure Organizations, business units and shared services partners to develop operational strategies in support of scaled implementation of ACAP offerings.

Anticipate future business changes and challenges through analytics, customer insights, and competitive research to proactively develop and implement new or revised plans.

Ensure communications align with overall customer journey and overarching messaging themes.

- Bachelor's degree or higher in Chemistry, Life Sciences, or Marketing.
- 8+ years Customer Advocacy and Loyalty Program management practice.
- practice partnering with Sales, Customer Support, and Marketing teams as a customer expert and advocate, driving innovative Customer Loyalty solutions and programs.
- A proven, prosperous track record of increasing renewal/retention rates, customer delight, and spend.
- Track record of prosperously working in a global, matrix organization.
- Good knowledge of and track record for prosperous delivery of go-to-market activities.
- Strong analytical and communication skills.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified candidates will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental discapability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster available here:, Final_JRF_QA_508c.pdf

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a discapability and need assistance with any part of the application or interview process or have questions about workplace accessibility, Contact Us by +1-262-754-5030 (US and Canada only) or email EOE AA M/F/Vet/Discapability

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Information
   » Job location: Wilmington, Delaware, 19808-1610, United States
   » Listing ID: 41742518
   » Published: June 13, 2018
   » Position Title:Customer Loyalty Program Manager
   » Employer's nameAgilent Technologies
   » Listing Function:All Functions

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Job Category: Other [ View All Other Jobs ]
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Job Location: Wilmington, Delaware
Company Type Employer
Post Date: 06/13/2018 / Viewed 29 times
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