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Offer: Member Engagement Representative:YMCA

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Member Engagement Representative

Looking for a full time doorway into the most dynamic Y in CT?
YMCAGreater Waterbury YMCA

LocationWaterbury, CT

Job Description

Responsible for any related tasks, to include, but not limited to, all functional procedures connected with operating the Front Desk, and accurate monitoring and control of cash receipts and reports during a shift.  On duty, the membership representative must create a professional, efficient and enthusiastic department, which encourages new member growth and current member retention.  The member representative must maintain informed expertise of all program areas to correctly handle inquires or forward to appropriate department Directors when necessary. This position is required to fulfill an early morning shift from 5am-1pm Monday-Friday.
   » Excellent computer expertise, data entry and attention to detail
   » capability to operate multi-line phone system
   » expertise of reception area-oriented tasks
   » practice with cashiering/cash handling
   » Strong interpersonal and communication expertise required.
   » Commitment to character development values of caring, honesty, respect and responsibility.
Essential Functions
   » Actively engages with and welcomes all members, program participants, and guests to the Y in a personable and family-friendly manner
   » Monitor/issue all membership cards for accuracy and validity.
   » Review all membership and program registration forms for accuracy during registration.
   » Ensure that only paid members, guest and program participants are accessing the YMCA.
   » Screen all visitors and prospective members on the Sex Offender Registry
   » Manage the emergency button incoming alarms and report locations appropriately
   » Answers multi-line telephones, handles routine inquires and relays message to the proper personnel.
   » Monitor camera security system for authorized admittance to restricted areas.
   » Create and maintain proper Front Desk support systems for all professional staff to encourage communication among departments.
   » Ensure that no one loiters behind/around the Front Desk.
   » Responsible to maintain a professional, efficient and positive presentation at the Front Desk.
   » Read, understand and initial communication memos daily.
   » Responsible for membership sign-up and program registration to include computer generated receipts.
   » Provide appropriate membership and program cards upon registration.
   » Checks everyday shift receipts and cash-out reports for accuracy and deposits in locked office safe at the end of shift.
   » Relays everyday information to next shift person.
   » Routes incoming mail to proper personnel and tenants.
   » Performs monthly inventory of Front Desk merchandise
   » Assists with locker audits annually
   » Maintains professional, personable, friendly appearance of our organization in staff shirt/professional dress and with name badge clearly positioned on person.  
   » Communicate any issues with members or guests to Director of Member Engagement or Director on Duty.  
   » Any other tasks related to this position.
Cause-Driven leadership abilities® Competencies
   » Inclusion
   » Community
   » Relationships
   » Developing Others
Hourly$11.00 - $12.00

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Resumes Accepted Until5/14/2018

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Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Waterbury, Connecticut
Company Type Employer
Post Date: 04/25/2018 / Viewed 61 times
Contact Information
Company: YMCA
Contact Email:

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