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Offer: call center lead:Randstad

Job description:

job details

   . Tuesday, March 13, 2018
   . farmington, connecticut
job category
   . Customer Service & Call Center
job type
   . permanent
   . US$ 19 per hour
reference number
   . S_623426
   . 860-677-5757
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job description

The Spare Parts Call Center Shift manager is responsible for motivating and leading the Customer Service Team in Spare Parts as well as the training of new employees. The manager will be responsible for providing excellent customer service to internal and external customer and will assist the Call Center manager with handling escalated cases in a professional and empathetic manner.
This is a direct hire position for a major manufacturing company paying $19-23/hr. Excellent benefits vacation time and 401k. Must be able to work a rotating schedule between the hours of 7am to 7 pm
Please email your resume to
The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other tasks as assigned.

1.Provide internal and external customers with high quality and efficient customer service by supporting, motivating, recognizing and compensateing the Customer Service Representatives.

2.Develop and implement training plans for new Customer Service Representatives according to the department needs

3.Assist department by answering phone calls, emails and voicemails when additional capacity is needed

4.Utilize SAP, SIS and OTRS to register cases, process quotes, orders and other sales or service related inquiries when additional help is needed.

5.Assist in resolving difficult customer disputes

Working hours: 7am -7 pm

Please email resume to
6.Ensure the workload is evenly distributed and that all customer requests are addressed by the end of the business day

7.Identify systems and workflow improvements to enhance the team-s efficiency

8.Support Call Center manager by reporting on everyday progress

9.Cross-train with the Service Administration Shift manager and provide backup as needed

10.Work on special projects such as E shop

11.Other administrative tasks as assigned by Management

12.Standard call center hours are 7am-7pm. A rotating 8 hour shift is required. Some work on weekends and holidays may also be required.


Customer Service and order entry practice is necessary. practice working in a heavy volume call center is preferred. Good organizational expertise and the capability to prosperously multi-task is required. Time management expertise necessary. capability to communicate patiently and diplomatically is mandatory. Must be familiar with Microsoft Office; Outlook, Word, Excel and PowerPoint is preferred. The candidate must be hard working and have a strong desire to lead a team.


Minimum High School graduate or equivalent. College degree or equivalent practice is preferred.

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Farmington, Connecticut
Company Type Employer
Post Date: 03/13/2018 / Viewed 18 times
Contact Information
Company: Randstad
Contact Email:

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