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Job description:

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University of Iowa

March 13, 2018
Job location:
Iowa City, Iowa

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   » Perform frontline tasks, including answering main clinic telephone, distributing parking passes, and receiving courier packages and hearing aids dropped off by clients for repair.
   » Enter data into Epic electronic medical record system
   » Register clients (includes collection of insurance information, some required paper forms that are scanned and attached to the electronic medical record
   » Schedule clients
   » Send reports to external providers
   » Check clients in/out, including collection of cash from audiology clients.
   » Schedule therapy rooms.
   » Assist clinical graduate students as needed
   » Function as a Team Member within Department and CLAS.
   » Collect self-payment forms for services. This includes creation and maintenance of financial records for clients, processing of payments, and ensuring student clinicians (and when significant, the clinic business manager and/or managers) have access to updated information regarding client account status in Epic records system.
   » Provide consistent and accurate information regarding clinic policies and procedures to clients (via phone and in person) and to graduate student trainees.
   » Exerts sensitivity, discretion, and professionalism at all times when interacting with clients, colleagues, faculty managers, and student clinicians.
   » Be present and available for client walk-ins and phone calls during business hours.
   » Respond to inquiries from faculty, staff, students and visitors.
**For a detailed job description, please email Nancy McCallister ( ).
The Support Services Specialist is the first classification in the Support Services family
Applicant: The qualifications for this job posting are described as competencies or the behaviors needed to be prosperous in performing the tasks of the position at a defined proficiency level/standard. The proficiency level required for each qualification is included. Please assure that your application and/or cover letter illustrates the work practice, knowledge, expertise and abilities you have that meet each of the required qualifications.
Proficiency levels are defined as:
Basic Application - Uses basic knowledge of the field to execute job tasks; may need some guidance on job tasks; applies learning to recommend options to address unusual situations.
Working practice - prosperously completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in covering unusual situations.
broad practice - Performs without assistance; recognized as a resource to others; able to translate complex nuances to others; able to improve processes; focus on broad issues.
Expert/Leader - Seen as an expert and/or leader; guides, troubleshoots; has strategic focus; applies knowledge and skill across or in leading multiple projects/ergs; demonstrates knowledge of trends in field; leads in developing new processes.
For more information about competencies, visit:
Please note regarding references: Three professional references will be requested and required at a later step in the recruitment process.

Internal Number: 72486

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About University of Iowa
With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. Information technology is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.

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Job Category: Other [ View All Other Jobs ]
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Salary: Unspecified
Degree: Unspecified
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Job Location:  Iowa City, Iowa
Company Type Employer
Post Date: 03/13/2018 / Viewed 26 times
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Company: University of Iowa
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