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Job Offer: calling all customer service representatives in aurora.:Randstad

Job description:

job details

   . Monday, February 12, 2018
   . aurora, colorado
job category
   . Health & Social Care, Practitioner & Technician
job type
   . temp to perm
   . US$ 15 per hour
reference number
   . S_613879
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job description

Think you have what Information technology takes to join one of the nations' top ranked best places to work? Do you have 2 or more years in a Call Center environment? Are you able to type at least 40 wpm? Can you be flexible in your schedule? If you answered yes, read on!

Working hours: Monday and Friday 7:15am - 4:45 pm

Randstad is seeking Customer Service Specialists to join a world renowned Fortune 500 Company. For this position you'll be responsible for handling member inquiries, representing the health plan by answering and documenting all incoming contacts to determine their nature, respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history and medical services, initiate contact with the appropriate health plan, medical group and facility personnel to obtain information significant to the concern or inquiry as needed, evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery, document according to procedure, assist the department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted, complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information and effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns.

If you're looking for a dynamic career in Customer Service, email me your resume right away for consideration! Marci.Cohen@RANDSTADUSA.COM

The Schedule: Monday and Friday (Part Time) 7:15am - 4:45pm (available to pick up additional hours/ average between 30 - 36 hours per week)
Training Shift: M - F 7:15am - 4:45pm for 4 weeks

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Aurora, Colorado
Company Type Employer
Post Date: 02/12/2018 / Viewed 20 times
Contact Information
Company: Randstad
Contact Email: Marci.Cohen@RANDSTADUSA.COM

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